Terms & Conditions

1. Definitions

The following terms carry specific meanings throughout this document:

"Agreement"

These Terms & Conditions, together with any signed engagement letter or service proposal.

"We / Us / Our"

Anciensout, operating from Unit 3-12, Plaza Damansara, Jalan Medan Setia 1, 50490 Kuala Lumpur, Malaysia.

"You / User"

Any person or organisation that accesses our website or engages our advisory services.

"Services"

The procurement advisory services offered by Anciensout, as described on this website and in individual service proposals.

"Content"

All text, data, reports, briefings, diagrams, and materials produced or made available by Anciensout.

"Site"

The website accessible at anciensoutien.com.

2. Acceptance of Terms

By using this website or engaging Anciensout's services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you are acting on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms.

Our services are intended for business professionals and organisations. You must be at least 18 years of age and have the legal capacity to enter a binding agreement under Malaysian law. If you do not agree to these terms, please do not use this website or engage our services.

3. Service Description

Anciensout provides three principal advisory services, each delivered under a separate engagement letter:

Services are available to clients in Malaysia. The precise scope, deliverables, and timeline for each engagement are set out in a written service proposal provided before work commences.

4. User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate and complete information in all enquiry forms and engagement communications.
• Use this website and our services for lawful purposes only.
• Not attempt to gain unauthorised access to any part of our systems or data.
• Treat all briefings, reports, and advisory materials we provide as confidential unless we agree otherwise in writing.
• Not share, republish, or sell our deliverables to third parties without written consent.

We reserve the right to decline or discontinue service to any party whose conduct we consider contrary to these responsibilities or applicable law.

5. Intellectual Property

All intellectual property in the content, design, methodologies, templates, and materials on this website and in our service deliverables belongs to Anciensout unless otherwise stated. Nothing in this Agreement transfers ownership of that intellectual property to you.

Upon full payment, you are granted a limited, non-exclusive, non-transferable licence to use deliverables produced for your specific engagement for internal procurement purposes only. This licence does not permit you to sub-license, adapt for commercial resale, or use materials outside the scope of the commissioned engagement.

Any documents, data, or materials you provide to us for the purpose of an engagement remain your property. We will handle them with appropriate confidentiality.

6. Payment Terms

All fees are quoted and payable in Malaysian Ringgit (MYR). The applicable service fee is confirmed in the written service proposal. Unless otherwise agreed:

• For SVC-001 and SVC-002: full payment is due within 14 days of invoice, which is issued upon signing of the engagement letter.
• For SVC-003 (monthly retainer): invoices are issued on the first working day of each month and are due within 14 days.

Refund policy. If you cancel SVC-001 or SVC-002 before work has commenced, we will return payment less any reasonable administrative costs. Once work has commenced, fees are not refundable for completed phases. For SVC-003, either party may end the retainer with 30 days written notice; fees for the current notice period are payable in full.

Applicable Malaysian taxes, including SST where relevant, will be added to invoices as required by law.

7. Service-Specific Terms

7.1 Scope and Changes

The scope of each engagement is defined in the service proposal. Any request to expand scope during an engagement will be discussed and, if agreed, documented in a short scope amendment before additional work proceeds.

7.2 Confidentiality

Both parties agree to treat as confidential any non-public information exchanged during an engagement. This obligation continues for three years after the conclusion of the relevant engagement.

7.3 AI Assist Boundaries

Where our services involve AI reading assistance, the AI operates in a read-only advisory capacity. All award decisions, approvals, and contract commitments remain with your designated procurement officers. We will not configure or deploy AI tools that make binding procurement decisions on your behalf.

8. Disclaimers

Our advisory services are provided on the basis of our professional assessment and available information at the time of engagement. We do not warrant that our recommendations will result in any particular procurement outcome.

This website and its content are provided for information purposes. While we take reasonable care with accuracy, we do not warrant that all content is current, complete, or free from error.

Nothing in our services constitutes legal advice. Where legal interpretation of contracts, circulars, or regulations is required, you should consult a qualified Malaysian legal practitioner.

9. Limitation of Liability

To the extent permitted by Malaysian law, our total liability to you in connection with any engagement shall not exceed the fees paid for that specific engagement in the 12 months preceding the event giving rise to the claim.

We are not liable for indirect, consequential, or economic loss — including loss of contract, loss of revenue, or reputational damage — arising from use of our services or this website, even if we have been advised of the possibility of such loss.

Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence, or for any other matter that cannot be excluded by law.

10. Termination

Either party may end an engagement by giving written notice as set out in the service proposal. We may suspend or terminate an engagement immediately if you materially breach these terms and do not remedy the breach within 14 days of written notice.

On termination, clauses relating to intellectual property, confidentiality, payment for work completed, limitation of liability, and dispute resolution survive and remain in force.

11. Dispute Resolution

This Agreement is governed by the laws of Malaysia. If a dispute arises, the parties agree to first attempt to resolve it informally by written communication within 30 days.

If informal resolution is not reached, either party may refer the dispute to mediation through the Asian International Arbitration Centre (AIAC) in Kuala Lumpur. If mediation does not resolve the matter, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. General Provisions

Entire agreement. This Agreement, together with the relevant service proposal and engagement letter, constitutes the entire agreement between the parties and supersedes all prior discussions.

Severability. If any provision of this Agreement is found to be unenforceable, the remaining provisions continue in full effect.

Waiver. Failure to enforce any provision does not constitute a waiver of the right to enforce it at a later time.

Notices. Formal notices under this Agreement should be sent by email with read receipt to [email protected] or by post to our registered address.

13. Changes to Terms

We may update these terms from time to time. When we do, we will revise the effective date at the top of this page. For active service engagements, material changes will be communicated in writing and will not take effect until acknowledged by both parties.

Continued use of this website after an update constitutes acceptance of the revised terms. We encourage you to review this page periodically.

14. Contact

For legal or contractual queries, please write to: